Refund policy

Return & Refund Policy – Royalepetz

At Royalepetz, our goal is to make your shopping experience smooth, transparent, and satisfying. We understand that online shopping can sometimes bring uncertainty—especially when it comes to sizing, product suitability, or personal preference. That’s why we’ve created a simple and fair return policy so you can shop with confidence.

🔁 Returns & Refunds

📅 Return Period

You have 14 days from the date of delivery to report any issue and initiate a return or refund request—for any reason (including but not limited to: the item doesn’t fit, your pet doesn’t like the product, you changed your mind, or you received the wrong item).

📩 How to Return

  1. Contact our customer service at info@royalepetz.com within 14 days of delivery.

  2. Provide clear photos of the product received.

  3. Wait for return instructions — please do not send the item back to the address listed on the package or website, as that is not our return location.

  4. Once your return is received and inspected, we will issue a refund within 10 business days to your original payment method.

🎯 Eligible Products

  • All products are eligible for return, regardless of reason.

  • Returns are accepted for any reason, including size, color, or personal preference.

  • Items must be returned in their original condition — unused, unwashed, and with all tags and packaging intact.

🐾 Pet Products & Hygiene

All products sold on Royalepetz are intended for pets.
For hygiene and safety reasons, returned items must not have been used by a pet, unless the return is due to a defect or an error on our part.

🛠 Size & Fit Issues

For applicable items (such as pet apparel, harnesses, or adjustable accessories), please carefully review size guides before placing your order.

If the product significantly differs from the measurements listed on our website, we may offer a partial or full refund, depending on the situation.

🎨 Color Variations

Minor color variations due to screen or monitor settings are normal.
However, if the color significantly differs from what you ordered, you are eligible for a return or refund.

❌ Final Sale Items

Some products may be marked as Final Sale.
Final Sale items are non-returnable and non-refundable, except in cases of damage or manufacturing defects.
Final Sale status will always be clearly indicated on the product page.

🔁 Exchanges

We currently do not offer direct exchanges.
If you wish to receive a different item or size, please return the original item and place a new order.

❗ Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery

  • Provide clear photos showing the issue

We will promptly offer a replacement or a full refund, based on your preference.

❌ Order Cancellations

  • Within 0–24 hours of order confirmation: 90% refund

  • Within 24–72 hours: 80% refund

  • After 72 hours and before shipping: 50% refund

  • After shipping: Orders cannot be canceled

🔒 Fraud Prevention

Royalepetz reserves the right to refuse returns or refunds in cases of abuse, fraud, or suspicious activity (including excessive returns or used items).
This policy helps ensure fairness for all customers and allows us to maintain competitive pricing.

🤝 Need Help?

For any questions or return requests:
📧 info@royalepetz.com

Our customer support team is happy to assist you every step of the way.